Customers like a frictionless experience when it comes to finance. When a client has decided to transfer their assets, it’s important to educate them as much as possible. This means keeping customers in the loop as to where their assets are and when they are expected to transfer. No one likes getting the run-around, especially not when it comes to making such a big financial move. The key to streamlining the trust customer’s experience in ACATS is to make the process more proactive than reactive. Read more
Certified Public Accountant who has over 20 years of experience in mutual fund distribution services, acting as both a consultant and software solutions architect in Retirement Plan Services, Trust Services and Insurance Services. He also currently serves on the joint ICI-SIFMA committee charged with providing recommendations to shorten the ACATS settlement cycle.
At the recent Coalition of Collective Investment Trusts annual meeting in New York, a central topic of all the sessions was a clear move down market. CITs are no longer only marketed to and sold to the mega plans where they got their start 15 years ago. Smaller 401k plans are now the target and this shift in demographics could spell disaster without technology support. Read more
Whitfield Athey is CEO of Delta Data Software. His role at Delta Data is focused on growth of the product base, satisfaction of clients and scalability of the organization.