Customers like a frictionless experience when it comes to finance. When a client has decided to transfer their assets, it’s important to educate them as much as possible. This means keeping customers in the loop as to where their assets are and when they are expected to transfer. No one likes getting the run-around, especially not when it comes to making such a big financial move. The key to streamlining the trust customer’s experience in ACATs is to make the process more proactive than reactive. Read more
Unexpected market closures, like the one we experienced recently for the funeral of former President George H. W. Bush, put the mutual fund industry in a precarious position. And while they don’t occur very often, when they do — it puts operations teams under serious strain, especially on the distribution side. Read more
Automated Customer Account Transfer Service (ACATS) burst onto the scene in the early 2000s and revolutionized the ability for investors to move entire portfolios between financial institutions. The technical capability and usage far exceeded the expectations set forth, and it has reached ubiquity within Capital Markets for asset transfers. But the technology’s support for Mutual Funds, like so many other technical advances geared towards Capital Markets, falls short.
Here are the 4 reasons where we regularly see ACATS fail Mutual Funds, as well as some simple ways to improve the execution. Read more